Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our contact page. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, we will offer an exchange of any product worth the same value or less in our online store.

Product not-as-described: such issues should be reported as soon as possible this might simply been a mix up of addresses and we would wish to fix it quickly and in a timely manner.

This candle is hand made and sold as is.